Article 1 - Definitions

In these conditions apply:
1. Entrepreneur: the natural or legal products and / or remote services to the consumer;
2. Consumer means a natural person not acting in the exercise of professional or business and a distance contract with the entrepreneur;
3. Distance contract means an agreement under which the trader an organized system for distance selling of products or services, to conclude the agreement exclusive use of one or more means of distance communication;
4. Technology for distance communication: means that can be used to conclude a contract without the consumer and trader being in the same area have come together;
5. Grace period: The period during which the consumer can exercise his right of withdrawal;
6. Right of withdrawal: the ability for consumers within the waiting period to see the distance;
7. Day: calendar;
8. Transaction Duration: a distance contract relating to a range of products and / or services, the supply and / or purchase is spread over time;
9. Durable medium: any means that the consumer or business that enables information to him personally is directed to store in a way that future consultation and unaltered reproduction of the stored information.

Article 2 - Identity of the operator

Well Planet BV
Reijerskoop 51
2771 BD Boskoop
The Netherlands

KvK number: 27366690
Tax Number: 8218.07.808.B01

Article 3 - Applicability

1. These general conditions apply to any offer of the entrepreneur (hereinafter "Well Planet BV") and any agreement reached at a distance between "Well Planet Ltd and consumers.
2. Before the distance contract is concluded, the text of these general conditions made available to the consumer. If this is not reasonably possible, before the distance is closed, that the general terms of "Well Planet BV" and can be viewed at the request of the consumer as quickly as possible, be sent free of charge.
3. If the distance is electronically closed, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these terms and conditions electronically to the consumer be made available in such a way that the consumer a simple way can be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, indicated where the general conditions in electronic form can be taken and that at the request of the consumer electronically or otherwise without charge will be sent.
4. In the event that besides these terms and conditions specific product or service conditions apply, the second and third paragraph shall apply and the consumer in case of conflicting terms always rely on the applicable provision for the most favorable is.

Article 4 - The offer

1. If an offer is a limited duration or subject to conditions, this will be explicitly stated in the offer.
2. The offer includes a complete and accurate description of the products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer as possible. If "Well Planet Ltd" uses these images are a true reflection of the products and / or services. Obvious mistakes or errors in the offer binding "Well BV Planet" not.
3. Each offer contains such information that the consumer is clear what the rights and obligations, to accepting the offer are attached. This concerns in particular:

Article 5 - The contract

1. The agreement is subject to the provisions of paragraph 4, to stand at the moment of acceptance by the consumer of the offer and meet the corresponding conditions.
2. If the consumer has accepted offer electronically confirms "Well Planet Ltd" notify electronically the receipt of the acceptance of the offer. Until receipt of this acceptance has not been confirmed, the consumer may rescind the contract.
3. If the agreement is created electronically, find "Well Planet Ltd" appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, will be "Well Planet Ltd" with appropriate safety precautions.
4. "Well Planet Ltd" can - within the law - to inform consumers of its payment obligations, and of all those facts and factors relevant to a sound conclusion of the distance. If "Well Planet BV" based on this investigation was justified in the agreement not to go, he is motivated entitled to refuse an order or request or special conditions to the implementation.
5. "Well Planet Ltd" will the product or service to the consumer the following information in writing or in such a way that the consumer in an accessible manner can be stored on a durable medium, send:
a. the office address of the establishment of "Well Planet Ltd" where consumers can lodge complaints;
b. the conditions and how the consumers of the withdrawal right can be exercised, or a clear statement regarding the exclusion of the right of withdrawal;
c. information on existing after sales service and guarantees;
d. in Article 4 paragraph 3 of these conditions include information, unless "Well Planet BV" this information already provided to the consumer prior to concluding the contract;
6. If "Well Planet Ltd" is committed to providing a range of products or services, the provision in the preceding paragraph shall apply only to the first delivery.

Article 6 - Right of withdrawal upon delivery of products

1. When purchasing products, the consumer to the contract without giving any reason to cancel within seven working days. This period begins on the day following receipt of the product by or on behalf of consumers.
2. During this period the consumer will treat the product and packaging. He will be the product only to unpack or use as necessary to assess whether he would prefer to retain. If he exercises his right of withdrawal, will the product with all accessories and - if reasonably possible - in its original condition and packaging "Well Planet Ltd 'return, according to the" Well Planet Ltd "provided clear and reasonable instructions.

Article 7 - Costs of withdrawal

1. If the consumer exercises his right of withdrawal, will not exceed the cost of return shipping cost.
2. If the consumer has paid an amount for, "Well Planet Ltd" this amount as soon as possible but no later than 30 days after the return or cancellation, refund.

Article 8 - Exclusion of right of withdrawal

1. If the consumer does not have a right of withdrawal, there may be "Well Planet BV only be excluded if" Well Planet Ltd "clearly in the offer, at least in time for the conclusion of the contract refers.
2. Exclusion of the right of withdrawal is only possible for products:
a) that read "Well Planet Ltd" to have been made to the consumer's specifications;
b) that are clearly personal in nature;
c) by their nature can not be returned;

Article 9 - The price

1. During the period mentioned in the offer, the prices of the products and / or services have not increased, except for price changes resulting from changes in tax rates.
2. The supply of products or services mentioned prices include VAT.
3. We reserve the right to change prices and texts. Therefore, our offers and feel free to call text.

Article 10 - Compliance and Warranty

1. "Well Planet BV warrants that the products and / or services meet the contract specifications stated in the offer, the reasonable requirements of reliability and / or usefulness and the date of the conclusion of the agreement existing legislation and / or government regulations.
2. By a "Well Planet Ltd." as guarantee scheme does not affect the rights and claims that consumers in respect of a failure to fulfill the obligations of "Planet Well BV" towards "Well Planet BV may assert on the basis of the law and / or the distance.

Article 11 - Delivery and implementation

1. "Well Planet BV, the utmost diligence in the acceptance and implementation of orders and products in assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. Subject to what is stated in Article 4 of these General Conditions, the Company accepted orders expeditiously but not later than 30 days unless a longer run delivery has been agreed. If the delivery is delayed, or if an order is not or only partially carried out, the consumer receives them no later than one month after he has placed the order message. Consumers in this case the right to terminate the contract without penalty and be entitled to any compensation.
4. In case of dissolution in accordance with the preceding paragraph, "Well Planet BV, the amount that consumers paid as soon as possible but no later than 30 days after termination, back pay.
5. If delivery of a product ordered is impossible to them, "Well Planet BV" strive for a replacement item available. Later than the delivery will be clear and comprehensible manner reported that a replacement is delivered. When replacement items can not be excluded the right of withdrawal. The cost of return shipment are borne by "Well Planet Ltd".
6. The risk of damage and / or loss of products is based to the time of delivery to the consumer "Well Planet Ltd" unless otherwise expressly agreed.

Article 12 - Payment

1. To the extent not subsequently agreed by the consumer amounts to be paid within fourteen days after delivery of the goods or in case of a contract to provide a service, within 14 days after issuance of the relating to this agreement.
2. The consumer has the duty to inaccuracies in data supplied or specified payment promptly "Well Planet Ltd" to report.
3. In case of default by the consumer, "Well Planet BV" subject to legal restrictions, the right to advance to the consumer reasonable costs in charge.

Article 13 - Complaints

1. "Well Planet BV has a well-publicized complaints and deals with complaints under the complaints procedure.
2. Complaints about the implementation of the agreement should take place promptly, fully and clearly described and submitted to "Well Planet Ltd, after the consumer has found the defects.
3. In "Planet Well BV complaints within a period of 14 days from the date of receipt. When a complaint with a longer processing time, then by "Well Planet Ltd" within the period of 14 days responded with a message of welcome and an indication if the consumer can expect a more detailed answer.